Shipping policy

Thank you for shopping at NZ Mobile Covers! We want to ensure your new mobile covers and accessories arrive safely and promptly. Here is everything you need to know about our shipping procedures.

1. Processing Time

  • All orders for mobile covers are processed within 1 to 2 business days (Monday through Saturday, excluding Sunday and public holidays).

  • Orders placed after 5:00 PM will typically begin processing the following business day.

  • Note: During high-volume periods (such as major sales events, holidays, or new phone model launches), processing times may be extended by an additional 1–2 days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your destination and chosen delivery speed.

  • Domestic Shipping (Within [Your Country]):

    • Standard Shipping: Takes 2–4 business days. Cost: Rs. 200 or FREE under certain offers available at that time.

3. Order Tracking

  • Once your mobile cover has been packed and dispatched, you will receive a shipment confirmation email containing your tracking number.

  • You can use this tracking number to monitor your package's journey. Please allow up to 24–48 hours for the tracking portal to update after receiving your confirmation.

4. Packaging and Protection

  • We know how important it is that your phone case arrives in pristine condition. All mobile covers are packed in protective mailers or padded boxes designed to prevent scratching, bending, or transit damage.

5. Customs, Duties, and Taxes (For International Orders)

  • Import duties, taxes, and brokerage fees are not included in the product price or shipping cost.

  • These charges are the buyer’s responsibility, as customs policies vary widely by country. Please check with your local customs office before purchasing if you have questions regarding potential fees.

6. Wrong Address Disclaimer & Lost Packages

  • Customer Responsibility: Please double-check that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.

  • Lost or Stolen Packages: Once a carrier marks a package as "Delivered," NZ Mobile Covers is not liable for lost or stolen packages. If tracking shows your package was delivered but you haven't received it, please file a claim directly with the shipping carrier.