Refund policy

Thank you for shopping at NZ Mobile Covers. We want you to love your new mobile cover and accessories! If you are not entirely satisfied with your purchase, we are here to help.

1. Returns Window

  • You have 7 calendar days to return an item from the date you received it.

  • To be eligible for a return, your mobile cover must be unused, in the same condition that you received it, and in its original packaging (including tags, screen film, or retail boxes).

2. Non-Returnable / Final Sale Items

Certain types of items cannot be returned:

  • Custom or Personalized Cases: Mobile covers printed with custom names, photos, or personalized designs unless they arrive defective or damaged.

  • Used or Damaged Items: Cases showing signs of wear, scratches, or drops caused by the customer after delivery.

3. Return Shipping Costs

  • If the return is due to our error (e.g., you received the wrong phone model or a defective case), NZ Mobile Covers will cover the return shipping costs or provide a prepaid return label.

  • If the return is due to customer preference (e.g., you ordered the wrong model or changed your mind about the color), you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Refunds Process

  • Once we receive your item, our team will inspect it to verify its condition.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • Digital payments typically take 5 to 10 business days for the funds to reflect in your account.

5. Exchanges (Wrong Phone Model)

  • Did you accidentally order a case for an iPhone 15 instead of an iPhone 15 Pro? We are happy to help you exchange it!

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the correct item, or contact our support team to arrange a direct swap.

6. Damaged or Defective Items

  • If your mobile cover arrives broken, cracked, or defective, please email us within 24 hours of delivery at NZCommunication2021@gmail.com with photos of the damage and your order number. We will gladly send you a free replacement or issue a full refund immediately.